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Inbound
Telemarketing |
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The call center is structured to answer
call flow projection and has state of
the art controls for ease of management
and reporting operations. All inbound
and outbound calls are digitally
recorded, indexed, filed and stored for
up to two years. Each station is PC
based with Meridian 2216 phones. All
agents see a pop-up script with pricing
guidelines, FAQ’s and product
information. Agents are placed into an
active queue only after extensive
training. The training continues on a
weekly cycle to insure proper script
adherence. Agents are trained on a
variety of products from soft offers to
print ads and Web driven calls. The end
result is a higher close rate, up-sell
rate and auto-ship percentage than the
industry average. |
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Outbound Telemarketing |
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Harp also has the ability to utilize the
sales floor for a structured outbound
campaign as needed. In the event that a
show results in a large abandonment,
Harp has the technology to capture all
of the non-answered phone numbers and if
the client wishes, immediately call the
customer back. |
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Fulfillment |
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Harp has sought out and partnered with
companies that mirror our desire to
offer the best services available. Data
flows occur daily between the call
center and warehouse to insure a timely
and accurate filling of all orders. All
data is available on a daily basis to
show the status of each order. |
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Technology |
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Harp has the most advanced equipment
available for prompt and efficient
operation and visibility that, coupled
with our highly trained support staff,
enables us to review and constantly
improve our sales team. We have the
ability to walk a new product into the
market or help fine tune an existing
product to increased success and
profitability. |
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Operation and Management Team |
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Our management team is made up of a
unique blend of proven, under fire
experience and ingenuity that is driven
by the desire to succeed. We offer quick
response to our clients' demands and
offer realistic solutions to everyday
problems. Simply put, we will do what
ever has to be done to earn and grow
your business. |
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Realistic Client Expectations |
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Each product campaign is carefully
evaluated and prospective clients are
given a realistic view of anticipated
return on investment. Achievable goals
are set and daily/weekly reports are
produced and available on demand.
Internal reports allow the management
team to break down campaigns by day,
shift, hour or individual buy.
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